A Brighter Day, Since 1962
For over 60 years, we’ve been brightening the day of countless Virginians through our unmatched service and quality. From our humble beginnings cleaning commercial storefront windows in downtown Richmond to emerging as Virginia’s premier exterior cleaning service provider, our commitment to excellence remains unchanged.
Awards & Recognition
Our Story
What started as a local window cleaning service cleaning commercial storefronts in 1962 has grown into a comprehensive exterior cleaning company. Spotless serves both residential and commercial clients throughout Virginia. While we’ve expanded our services to include softwashing, pressure washing, gutter cleaning, and specialty commercial services, our core family values and commitment to customer satisfaction remain the foundation of our business.
Our Vision
To be Virginia’s most admired and efficient one-stop provider of exterior cleaning solutions.
Our vision guides our long-term focus on service at the highest level. We want to be known everywhere in Virginia as professionals who do the best and most productive work in our industry.
Our Mission
To brighten the day of each customer with service and quality that exceed expectations.
This mission statement guides every daily interaction and decision we make. It’s not just about cleaning—it’s about delivering an unparalleled experience.
Our Values
The company values give Spotless team members important guardrails for our daily work as we set course on our mission and vision.
Our values guide every thread of activity at Spotless, from hiring and training to customer and vendor relationships. Here is what we care about:
Safety
We recognize the safety and health of our technicians and customers as our #1 priority.
We are educated on the safety standards that govern our profession and put safety best practices at the forefront of all training, planning and service execution.
Integrity & Professionalism
We tell the truth and do what we say we will do.
We communicate with courtesy and clarity.
We take accountability by solving problems and knowing the technical & safety requirements of our roles.
We are open to feedback and constantly seek to improve.
Superior Customer Service
We make dealing with Spotless as easy as possible.
We demonstrate positive energy and politeness in each interaction.
We treat the customer’s home or building as if it’s our own.
Best-in-Class Quality
We pay attention to details, large and small.
We look at service results through the critical eye of a customer.
We seek feedback to ensure quality expectations are met.
Teamwork
We know the team is the star, not the individual.
We help each other while doing our personal best.
We respect and value our differences.
We celebrate success.
The Spotless Difference
We build our team around people who share our commitment to legendary service. Every Spotless team member enters our comprehensive professional development system, which includes:
- Criminal background checks
- Motor vehicle record checks
- Morning safety talks
- IWCA certification
- American Ladder Institute safety training
- OSHA safety training
- Job-related technical training
- Customer service coaching
- Regular performance metrics
Our People
Our company culture is the foundation upon which the growth of our business and individuals is based.
The Spotless Difference
We build our team around people who share our values and commitment to excellence. Every technician completes our comprehensive “Spotless U” training program that includes:
- IWCA certification coursework
- American Ladder Institute safety training
- OSHA safety training
- Technical skill development, including detailed training on
- Customer service training, because doing your job well means treating our customers right
Quality Assurance
To ensure your peace of mind, we ensure:
- Criminal background checks for all new hires
- Ongoing professional development training
- Regular safety training, including morning safety meetings
- Performance monitoring
Customer Service
At Spotless, we believe in hiring for attitude and values, and training for skill. Our technicians are naturally positive, engaging, and courteous professionals who know that customer service is a critical component of the home service experience.
Spotless U
All of our newly-hired technicians are required to complete the “Spotless U” training program prior to visiting a customer’s home. Our training program includes online coursework provided by the International Window Cleaning Association (our industry trade group), in-person technical instruction by our experienced staff, OSHA safety training, and jobsite simulations.
Background Checks
All of our technicians undergo an extensive pre-hire criminal background check administered by a third-party vendor, Checkr.com. You deserve to know who’s working in your home.
Ready to Experience the Spotless Difference?
Phone: (804) 231-0749
Email: [email protected]
Address: 122 Agency Ave, Richmond, VA 23225
